Customer Feedback Surveys Let You Measure and Track Customer Happiness
Collecting real customer feedback and evaluating it to measure quality, customer satisfaction, and happiness is an ongoing process that QualSCORE helps to automate and systematize, so you can close the loop, resolve complaints, and confidently promote your quality as a competitive advantage.
At the same time, the QualSCORE Quality Rating (QSQR) gives you a numeric score (from 0 to 100) that customers and investors understand and can easily use to compare your business or brand to others. It’s simple, accurate, and extremely effective in helping you increase sales and profits.
Your QualSCORE Rating Will Never Hurt Your Brand or Business
You’re always in complete control of your QualSCORE Rating. Scored high? Share your high Quality Rating with the world! Scored low? Make improvements and get re-rated.
Here’s How You Can Use QualSCORE to Build Your Brand and Business
Sign up at QualSCORE.net/sign_ups/new and create an account.
Log into your QualSCORE account and activate your custom survey link in “Survey Setting.”
Start gathering customer feedback by including the survey link on your transaction receipts, email messages, SMS, and more, so it’s easy for your customers to find it.
After we’ve collected enough survey responses to be statistically representative of your customers, your company’s QualSCORE Quality Rating will be calculated.
Continue using the QualSCORE customer feedback software to track your Quality Rating over time.
Use the customer complaint resolution features in the QualSCORE software to resolve customer problems and improve your QualSCORE Quality Rating.
Reach a QualSCORE Quality Rating of 91 or higher and earn the QualSCORE High Quality Award (QSHQA).
Promote your high Quality Rating to attract customers and investors by using your score and the QualSCORE High Quality Award name and logo in your marketing materials, store signage, website, and more. Your business or brand will also earn a place in the High Quality Business Network (QSHQBN) and appear in the QualSCORE High Quality Business Directory (QSHQBD) and/or QualSCORE High Quality Product Menu (QSHQPM), making it easy for consumers to find you when they’re looking for the highest quality cannabis businesses and brands.
Learn even more from your customers through ongoing market research using QualSCORE’s pre-built survey templates or custom survey solutions, and use the data you collect to improve your sales, marketing, operations, R&D, and more.
Apply for QualSCORE’s prestigious SAFE Certification to show the world your end-to-end commitment to quality, safety, compliance, and ethical business practices.